RossCare+ at a Glance
Available program features by Product Family. For more information, please contact us at rosscare@rossvideo.com.
| Product Family | Switchers | OverDrive | XPression | openGear | SoftMetal | Routers |
|---|---|---|---|---|---|---|
| Software Maintenance Term | Included for Life of Product | One Year | One Year | Included for Life of Product | One Year | Included for Life of Product |
| Access to Upgrades and Updates | Lifetime |  |
|
Lifetime | |
Lifetime |
| Hardware Warranty Term | One Year | One Year | One Year | Five Years | One Year | Five Years |
| Live Remote Training | Included | Included | Included | N/A | Included | Included |
| Prerecorded web training modules | Available | Available | Available | Available | Available | Available |
| In Person Training at Ross a Facility** | Available | Available | Available | Available | Available | Available |
| Transferable | |
|
|
|
|
|
| Extended First Year Coverage |  |
|
|
|
|
|
| Group Discounts | |
|
|
|
|
|
| Group Harmonization | |
|
|
|
|
|
| Free Hardware Replacement*** | |
After 3 years | |
|
|
|
| Access to Developer Level Support | |
|
|
|
|
|
| Discounted Professional Services* | |
|
|
|
|
|
| Onsite Upgrade Support* | Available | Available | Available | Available | Available | Available |
*Fees associated with onsite professional services discounted for RossCare+ customers. Travel expenses may apply.
**Credits redeemable for tuition fees for training at Ross Global Facility.
*** Customers who have maintained their RossCare+ program current for three consecutive years are entitled to a complete hardware replacement on the third anniversary of their program
Brochure