RossCare
Product-Specific Coverage Details
Available program features by Product Family. For more information, please contact us at RSS@rossvideo.com.
| Product Family | Software Maintenance | Hardware Warranty |
| Switchers | Included for the life of the product* | Available for Purchase |
| OverDrive | Available for Purchase | Available for Purchase |
| XPression | Available for Purchase | Available for Purchase |
| Ultrix Routers | Included for the life of the product* | Available for Purchase |
| NK Routers | Not applicable. | Available for Purchase |
| Servers | Available for Purchase | Available for Purchase |
| Camera Motion Systems | Available for Purchase | Available for Purchase |
| Inception | Available for Purchase | Available for Purchase |
| Streamline | Available for Purchase | Available for Purchase |
| Primestream/Media I/O | Available for Purchase | Available for Purchase |
| softGear | Available for Purchase | Available for Purchase |
|
PIERO |
perpetual licenses, available for purchase | perpetual licenses, available for purchase |
| Tally Systems | Available for Purchase | Available for Purchase |
Product Eligibility Exclusions
| Product Family | Factory Coverage Period |
| openGear | Five (5) years from the date of shipment |
| Master Control Systems | Five (5) years from the date of shipment |
| Nielsen Encoders | Five (5) years from the date of shipment |
Other:
- Cloud or Subscription based products have coverage included in subscription fees.
- For Our OverDrive Customers: In addition to all the benefits of the RossCare program, customers purchasing OverDrive hardware extended warranty are entitled to free OverDrive Hardware Upgrades with 3 consecutive years of recurring renewals. It’s our way of making sure your system is as up to date as possible.
For more information concerning RossCare, Extended Warranties or Software Maintenance, please contact your local Ross representative.