Code Of Ethics
Any company is the sum total of the people that make things happen. At Ross, our employees are a special group. Our employees truly care about doing a great job and delivering a high quality customer experience every day. This code of ethics hangs on the wall of all Ross Video locations to guide our behavior:
- We will always act in our customer’s best interest.
- We will do our best to understand our customer’s requirements.
- We will not ship crap.
- We will be great to work with.
- We will do something extra for our customers, as an apology, when something big goes wrong and it’s our fault.
- We will keep our promises.
- We will treat the competition with respect.
- We will cooperate with and help other friendly companies.
- We will go above and beyond in times of crisis. If there’s no one to authorize the required action in times of company or customer crisis – do what you know in your heart is right. (You may rent helicopters if necessary.)
David Ross explains Ross Video’s Code of Ethics (Video)
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