Ross Video is dedicated to providing customer service that is accessible to and inclusive of all our customers. You can contact us in any of the following ways:
Need alternate formats and/or communications supports?
Ross Video is available to provide alternate formats and communication supports upon request. Please contact us and we will consult with you to determine the suitability of the format or communication support and provide you with an accessible format in a timely manner.
Have feedback on accessible customer service?
Feedback, including complaints, regarding the way Ross Video provides goods, services and facilities to people with disabilities can be made and responded to through accessible formats and communication supports.
We welcome customer feedback on our efforts to ensure accessible customer service to people with disabilities. We invite customers to speak to any of our employees or managers or to contact us by our general email box as listed on the website (firstname.lastname@example.org), fax or postal mail.
All customer feedback will be reviewed by the Director of HR Operations and replies will be provided within 10 business days.
Additionally, any complaints related to the provision of customer service for people with disabilities can be addressed by a member of the HR Team.
The feedback process is available to any person upon request.
This 2020 to 2024 accessibility plan outlines the policies and actions that Ross Video will put in place to improve opportunities for people with disabilities in accordance with the requirements communicated under the Integrated Accessibility Standards, Ontario Regulation 191/11.