Contact Us Technical Support

Technical Support

Free, gratis, no charge for the life of your Ross product.
We will always take your call, answer your emails and point you in the right direction.

Open a Support / RMA Request

or call toll-free:

1-844-652-0645 (North America)

+800 1005 0100 (International*)

Alternately, you can contact us by:
Phone: +1-613-652-4886
Emergency after-hours support line: +1-613-349-0006

At Ross, we take pride in the quality of our products, but if problems occur, help is as close as the nearest telephone.


Our 24 Hour Hot Line service ensures you have access to technical expertise around the clock. After-sales service and technical support is provided directly by Ross personnel. During business hours (eastern time), technical support personnel are available by telephone any time. After hours and on weekends, a direct emergency technical support phone line is available. Emergency afterhours calls are answered by an answering service (live person) who will patch your call to the on-call support specialist. In the event that the on-call person is assisting another customer, the answering service will contact the back-up support specialist.

Commissioning and Training

All Ross Video commissioning and / or training services may be scheduled by sending an e-mail request to

Support / RMA request.

To open a support or RMA request, please fill in the contact form below and we will respond to your
request within 1 business day.