Some of you may notice that “point number 3” doesn’t fit with the professionalism of the rest of our website.
This goes back to the days when we were a much smaller company and people in manufacturing would occasionally push to hit a delivery date even if the product wasn’t fully tested. My father would then utter the famous words “We don’t ship crap”. We’d wait a day and ship quality.
Over time, we have discussed changing this to “We will not knowingly ship a product that does not match specification”. It just doesn’t have the same ring to it. We decided instead to leave the original there to generate discussion and ensure that the point is well understood and memorable.
For sure, this is one of the most remembered and quoted items in our code of ethics by both employees and customers. That’s good for everyone.