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RossCare+ Support Levels

RossCare+ Support Levels

The three different levels of RossCare+ support that we offer are Success, Advantage, and Premier.

RossCare+ Success

Success is our standard lifetime support plan included with every product purchase. It provides clients with access to 24/7/365 telephone and email support at no charge for the life of the product.

RossCare+ Advantage

Advantage is our premium support plan included with the first year of ownership and with annual Software Maintenance and Extended Warranty purchases. The plan includes the 24/7/365 support offered in the RossCare+ Success plan with a range of additional premium features on top, including priority response times, superior service levels, and complete hardware and software coverage.

RossCare+ Premier

Premier is our customized support plan designed to augment RossCare+ Advantage. Premier includes all the features of the Advantage plan with additional a la carte offerings for clients with exceptional needs. The plan is geared to clients with a need for a higher level of support, and it guarantees critical response times for any request.

Comparison

Features RossCare+ Success RossCare+ Advantage RossCare+ Premier
24/7/365 Telephone and Email Support at No Charge
Priority response times
Compliance reports and penalty credits
Shipping freight and duty fees waived
Complete hardware and software coverage
Advance Board Exchange
Annual online product health check
Online refresher training
Product line specific benefits
Customized program with a la carte offerings
Critical response times
Technical services account manager assignment
Onsite health checks and quarterly incident reviews
Onsite position of critical hardware spares at discounted pricing