The three different levels of RossCare+ support that we offer are Success, Advantage, and Premier.
Success is our standard lifetime support plan included with every product purchase. It provides clients with access to 24/7/365 telephone and email support at no charge for the life of the product.
Advantage is our premium support plan included with the first year of ownership and with annual Software Maintenance and Extended Warranty purchases. The plan includes the 24/7/365 support offered in the RossCare+ Success plan with a range of additional premium features on top, including priority response times, superior service levels, and complete hardware and software coverage.
Premier is our customized support plan designed to augment RossCare+ Advantage. Premier includes all the features of the Advantage plan with additional a la carte offerings for clients with exceptional needs. The plan is geared to clients with a need for a higher level of support, and it guarantees critical response times for any request.
|Features||RossCare+ Success||RossCare+ Advantage||RossCare+ Premier|
|24/7/365 Telephone and Email Support at No Charge|
|Priority response times|
|Compliance reports and penalty credits|
|Shipping freight and duty fees waived|
|Complete hardware and software coverage|
|Advance Board Exchange|
|Annual online product health check|
|Online refresher training|
|Product line specific benefits|
|Customized program with a la carte offerings|
|Critical response times|
|Technical services account manager assignment|
|Onsite health checks and quarterly incident reviews|
|Onsite position of critical hardware spares at discounted pricing|