RossCare+
RossCare+ Support Levels
The three different levels of RossCare+ support that we offer are Success, Advantage, and Premier.
RossCare+ Success
Success is our standard lifetime support plan included with every product purchase. It provides clients with access to 24/7/365 telephone and email support at no charge for the life of the product.
RossCare+ Advantage
Advantage is our premium support plan included with the first year of ownership and with annual Software Maintenance and Extended Warranty purchases. The plan includes the 24/7/365 support offered in the RossCare+ Success plan with a range of additional premium features on top, including priority response times, superior service levels, and complete hardware and software coverage.
RossCare+ Premier
Premier is our customized support plan designed to augment RossCare+ Advantage. Premier includes all the features of the Advantage plan with additional a la carte offerings for clients with exceptional needs. The plan is geared to clients with a need for a higher level of support, and it guarantees critical response times for any request.
Comparison
Features | RossCare+ Success | RossCare+ Advantage | RossCare+ Premier |
---|---|---|---|
24/7/365 Telephone and Email Support at No Charge | |||
Priority response times | |||
Compliance reports and penalty credits | |||
Shipping freight and duty fees waived | |||
Complete hardware and software coverage | |||
Advance Board Exchange | |||
Annual online product health check | |||
Online refresher training | |||
Product line specific benefits | |||
Customized program with a la carte offerings | |||
Critical response times | |||
Technical services account manager assignment | |||
Onsite health checks and quarterly incident reviews | |||
Onsite position of critical hardware spares at discounted pricing |