RossCare⁺ Support Levels

The three different levels of RossCare+ support that we offer are Success, Advantage, and Premier.

RossCare+ Success

Success is our standard lifetime support plan included with every product purchase. It provides clients with access to 24/7/365 telephone and email support at no charge for the life of the product.

RossCare+ Advantage

Advantage is our premium support plan included with the first year of ownership and with annual Software Maintenance and Extended Warranty purchases. The plan includes the 24/7/365 support offered in the RossCare+ Success plan with a range of additional premium features on top, including priority response times, superior service levels, and complete hardware and software coverage.

RossCare+ Premier

Premier is our customized support plan designed to augment RossCare+ Advantage. Premier includes all the features of the Advantage plan with additional a la carte offerings for clients with exceptional needs. The plan is geared to clients with a need for a higher level of support, and it guarantees critical response times for any request.