RossCare+
RossCare+ Support Levels
The three different levels of RossCare+ support that we offer are Success, Advantage, and Premier.
RossCare+ Success
Success is our standard lifetime support plan included with every product purchase. It provides clients with access to 24/7/365 telephone and email support at no charge for the life of the product.
RossCare+ Advantage
Advantage is our premium support plan included with the first year of ownership and with annual Software Maintenance and Extended Warranty purchases. The plan includes the 24/7/365 support offered in the RossCare+ Success plan with a range of additional premium features on top, including priority response times, superior service levels, and complete hardware and software coverage.
RossCare+ Premier
Premier is our customized support plan designed to augment RossCare+ Advantage. Premier includes all the features of the Advantage plan with additional a la carte offerings for clients with exceptional needs. The plan is geared to clients with a need for a higher level of support, and it guarantees critical response times for any request.
Comparison
| Features | RossCare+ Success | RossCare+ Advantage | RossCare+ Premier |
|---|---|---|---|
| 24/7/365 Telephone and Email Support at No Charge | |||
| Priority response times | |||
| Compliance reports and penalty credits | |||
| Shipping freight and duty fees waived | |||
| Complete hardware and software coverage | |||
| Advance Board Exchange | |||
| Annual online product health check | |||
| Online refresher training | |||
| Product line specific benefits | |||
| Customized program with a la carte offerings | |||
| Critical response times | |||
| Technical services account manager assignment | |||
| Onsite health checks and quarterly incident reviews | |||
| Onsite position of critical hardware spares at discounted pricing |