Software Maintenance

Software Maintenance

Keep Your Software Current

Flexibility in your Production Ecosystem
Peace of mind that you always have access to the latest software. Making a change to a component in your workflow? Ensure integration support for all your devices by upgrading to the latest Ross software version.

Fixed Annual Fee
One fixed annual fee, regardless of the number of updates you choose to acquire. Commit to a multi-year agreement and receive additional discounts on your Maintenance fees. Budgeting to keep your technology up to date has never been easier.

Transferability
Thinking of selling your equipment? The remainder of your RossCare+ Maintenance agreement is fully transferable to the new owner.

Group Discounts
Discounted annual fees for multi-system purchases.

Group Harmonization
Adding systems to your broadcast group? Reduce your license administration costs by harmonizing all your maintenance periods on the same schedule. Discounted renewal fees can be applied to each new system so new terms expire on the anniversary date of your existing subscriptions.

Developer Level Support
Your productions are unique, and so is your workflow. Sometimes problems arise that even our world class technical support team hasn’t encountered. As a RossCare+ customer, your issue can be escalated directly to a member of our Development Team. Deal with the people who actually designed your system.

Discounted Professional Services
Migrating to a new software version? Need some customized development to suit your workflow? Let Ross’ Field Services help you with the process.*

Even More….

In addition to all the benefits of the RossCare+ Maintenance program, customers purchasing OverDrive are entitled to:

Free OverDrive Hardware Upgrade
Technology is evolving. Computer components are constantly being improved. As a RossCare+ Maintenance customer, you’re entitled to a free server upgrade every three years. It’s our way of making sure your system is as up to date as possible.

Still More… for OverDrive customers

Ross understands that getting a new system configured and online takes time. That’s why your first OverDrive Maintenance term is automatically extended to 15 months. Your annual protection is there when you need it – while you’re actually operating. Committing to a multi-year term? We’ll still extend for the additional months on your first term.

At Ross Video, we understand exactly how critical our equipment is to the success of your production. You can’t afford down time. We also understand the repairs to sophisticated technology are often expensive, something you likely haven’t included in your budget. That’s why the RossCare+ program also offers Extended Warranties: to give you piece of mind. Instead of worrying about your equipment, you can focus on what you do best: creating quality content.

For more information concerning software maintenance, please contact us at rosscare@rossvideo.com.

*Fees associated with onsite professional services discounted for RossCare+ customers. Travel expenses may apply.
**Credits redeemable for tuition fees for training at Ross Global Facility.