Code of Ethics

Any company is the sum total of the people that make things happen. At Ross, our employees are a special group. Our employees truly care about doing a great job and delivering a high quality customer experience every day. This code of ethics hangs on the wall of all Ross Video locations to guide our behavior:

1. We will always act in our customer’s best interest.

2. We will do our best to understand our customer’s requirements.

3. We will not ship crap.

4. We will be great to work with.

5. We will do something extra for our customers, as an apology, when something big goes wrong and it’s our fault.

6. We will keep our promises.

7. We will treat the competition with respect.

8. We will cooperate with and help other friendly companies.

9. We will go above and beyond in times of crisis.
If there’s no one to authorize the required action in times of company or customer crisis – do what you know in your heart is right. (You may rent helicopters if necessary.)