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Extended Warranties & Software Maintenance

Extended Warranties & Software Maintenance

At Ross Video, we understand exactly how critical our equipment is to the success of your production – you can’t afford downtime. We also understand that repairs to sophisticated technology are often expensive, and you likely haven’t included it in your budget. That’s why the RossCare+ program offers Extended Warranties: to give you peace of mind. The program also offers Software Maintenance to keep your software current and up to date with the latest features, improvements and third-party interfaces. With RossCare+, instead of worrying about updates and equipment, you can focus on what you do best: creating quality content.

Fixed Annual Fee
Our Extended Warranties and Software Maintenance are each offered at one fixed annual fee, regardless of the issues you face or the number of updates you choose to acquire. We’ll repair or replace any manufacturing defect at no additional charge. Commit to a multi-year agreement and receive further discounts on your program subscription and maintenance fees. Budgeting to ensure your technology is up to date and running like new has never been easier.

Limited Downtime
When issues arise, we understand the importance of getting your equipment back online as quickly as possible. Our critical parts depots are located in strategic locations around the globe, allowing us to ship out replacement parts ASAP. As a RossCare+ member, your replacement parts will be shipped from the depot closest to you, minimizing transit time. Further, all RossCare+ Extended Warranty customers are entitled to Advance Board Exchange. Send us your defective module and we’ll ship you a replacement before we receive the original.

Flexibility in your Production Ecosystem
Get peace of mind by ensuring that you always have access to the latest software. Making a change to a component in your workflow? Get integration support for all your devices by upgrading to the latest Ross software version.

Enjoy a consistent term with one renewal date
Adding equipment to your setup? Reduce your warranty management and administration costs by choosing one date to end all your warranty periods on the same schedule while reducing your license administration costs by fixing all your maintenance periods on the same schedule. For no additional administrative fee, the first annual term of each new piece of equipment can be extended to match your current coverage periods. In other words, you pay a pro-rated amount to align all the dates to a consistent renewal cycle.

Change of Ownership
Thinking of selling your equipment? The remainder of your RossCare+ Extended Warranty or Software Maintenance agreement is fully transferable to the new owner.

Lapsed coverage?
No problem. It’s easy to get your products back into the program. Simply pay for the lapsed period, plus an additional year of coverage and you’ll be reinstated.

For more information concerning Extended Warranties or Software Maintenance, please contact your local Ross representative.