Ottawa, Canada, March 25th 2020 – Ross Video is today announcing the voluntary temporary closure of its factory in Ontario, Canada as the result of a government mandate requiring the closure all non-essential businesses to help reduce the spread of COVID-19. Although Ross falls into the category of ‘essential business’ as defined by the Ontario government, we are electing to follow the mandate and suspend manufacturing operations for two weeks to both protect our staff and to do our part to help reduce the spread of the virus. We believe that the two-week shutdown period will not place undue hardship on our clients.
Product Shipment Temporary Disruption
The factory closure means that we will not be able to ship new product from March 25th until April 8th at the earliest. We would like to reassure our customers and business partners that we will do everything possible to support you through the weeks and months ahead and that we will be as proactive as possible in communicating product availability. Our order management staff will be contacting all customers with back orders in the days ahead to confirm expected shipment times.
Technical Support Continues
The majority of our teams remain available and are continuing to work productively from their homes. Technical support is accessible as usual, and emergency spare parts are available from Ross’ globally located spares depots.
Sales & Other Enquiries
Our sales staff, solution architects and demo artists continue to be available to answer questions, work on proposals and provide online presentations and demos. New orders will continue to be accepted and delivered in priority sequence once our manufacturing operation resumes.
We would like to thank our very dedicated staff, our customers and business partners for their support and understanding during this challenging period. Our thoughts go out to all those that have been and continue to be affected by COVID-19.
Should you have any questions or concerns, please contact us at firstname.lastname@example.org
Ross Video – High Impact, High Efficiency Production Solutions
Ross powers video productions for billions of global viewers daily with the industry’s widest range of high impact, high efficiency production solutions. Ross makes it easy to create compelling news, weather and sports broadcasts, engaging material for sports stadium screens, entertainment shows and rock concerts, educational institutions, legislative assemblies, corporate applications and inspiring content for houses of worship.
Ross solutions have impressed the audiences and marketing partners of NBC Sunday Night Football, Eurosport, BBC World, Google YouTube Space London and China’s esports powerhouse VSPN. Ross delivers an unrivalled range of products and services comprising virtual studios, real-time motion graphics, cameras, robotic camera systems, production switchers, video servers, infrastructure and routers, social media management, newsroom systems and mobile live events.