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Hardware Warranties

RossCare: Hardware Warranty

At Ross Video, we understand exactly how critical our equipment is to the success of your production – you can’t afford downtime. We also understand that repairs to sophisticated technology are often expensive, and you likely haven’t included it in your budget. That’s why the RossCare program offers extended hardware warranties: to give you peace of mind.

Our extended hardware warranties are each offered at one fixed annual fee, regardless of the issues you face. We’ll repair or replace any manufacturing defect at no additional charge. Commit to a multi-year agreement and receive further discounts on your program subscription. Budgeting to ensure your technology is up to date and running like new has never been easier.

When issues arise, we understand the importance of getting your equipment back online as quickly as possible. Our critical parts depots are located in strategic locations around the globe, allowing us to ship out replacement parts ASAP. As a RossCare member, your replacement parts will be shipped from the depot closest to you, minimizing transit time. Further, all RossCare Extended Warranty customers are entitled to Advance Board Exchange. Send us your defective module, and we’ll ship you a replacement before we receive the original.

For more information concerning RossCare coverage, do not hesitate to get in touch by contacting RSS@rossvideo.com.

Learn more about product-specific software maintenance and hardware warranty options, click here.