When issues arise, we understand the importance of getting your equipment back online as quickly as possible. Our critical parts depots are located in strategic locations around the globe, allowing us to ship out replacement parts ASAP. As a RossCare member, your replacement parts will be shipped from the depot closest to you, minimizing transit time. Further, all RossCare Extended Warranty customers are entitled to Advance Board Exchange. Send us your defective module, and we’ll ship you a replacement before we receive the original.
For more information concerning RossCare coverage, do not hesitate to get in touch by contacting RSS@rossvideo.com.
Learn more about product-specific software maintenance and hardware warranty options, click here.