Available program features by Product Family. For more information, please contact us at firstname.lastname@example.org.
|Software Maintenance Term||Included for Life of Product||1 Year||1 Year||Included for Life of Product||Included for Life of Product||1 Year||Included for Life of Product|
|Access to Upgrades and Updates||Lifetime||Lifetime||Lifetime||Lifetime|
|Hardware Warranty Term||1 Year||1 Year||1 Year||5 Years||1 Years||1 Year||NK: 5 Years|
Ultrix: 1 Year
|Extended First Year Coverage||NK: |
|Free Hardware Replacement**||After 3 years|
|Access to Developer Level Support|
|Discounted Professional Services*|
|Onsite Upgrade Support*||Available||Available||Available||Available||Available||Available||Available|
*Fees associated with onsite professional services discounted for RossCare+ customers. Travel expenses may apply.
** Customers who have maintained their RossCare+ program current for three consecutive years are entitled to a complete hardware replacement on the third anniversary of their program.