At-A-Glance

At-A-Glance

Available program features by Product Family. For more information, please contact us at rosscare@rossvideo.com.

SwitchersOverDriveXPressionopenGear®Sync GeneratorsServersRouters
Software Maintenance TermIncluded for Life of Product1 Year1 YearIncluded for Life of ProductIncluded for Life of Product1 YearIncluded for Life of Product
Access to Upgrades and UpdatesLifetimeLifetimeLifetimeLifetime
Hardware Warranty Term1 Year1 Year1 Year5 Years1 Years1 YearNK: 5 Years
Ultrix: 1 Year
Transferable
Extended First Year CoverageNK:
Ultrix:
Group Discounts
Group Harmonization
Free Hardware Replacement**After 3 years
Access to Developer Level Support
Discounted Professional Services*
Onsite Upgrade Support*AvailableAvailableAvailableAvailableAvailableAvailableAvailable

*Fees associated with onsite professional services discounted for RossCare+ customers. Travel expenses may apply.
** Customers who have maintained their RossCare+ program current for three consecutive years are entitled to a complete hardware replacement on the third anniversary of their program.